Refund Policy

Refund Policy

Last updated:7th June 2023


We want to make a product we would be happy with and hope you will be happy with your purchase. But were only human and we understand that sometimes you may need to return a product. This Refund Policy explains our return and refund process in accordance with English consumer law.

Please read this policy carefully before making a purchase. By placing an order, you agree to this Refund Policy. If you do not agree with the terms, please do not make a purchase.

Your Right to Cancel

Under English consumer law, you have the right to cancel your order and receive a full refund, provided you notify us within 14 days from the day you receive your goods. To cancel your order, please get in touch.

Returning Your Purchase

Once you have notified us of your wish to cancel, you have 14 days to return the product(s) to us. The product(s) must be unused, in their original packaging, and in a resalable condition. You are responsible for the cost of returning the product(s) to us, unless the product(s) are faulty or not as described.


Upon receiving your returned product(s) and verifying their condition, we will process your refund within 14 days. The refund will be issued using the same payment method you used when placing your order. Please note that shipping costs are not refundable, unless the product(s) are faulty or not as described.

Faulty or Incorrect Products

If you receive a faulty or incorrect product, please contact us within 30 days of receiving the product. We will try and get you plotting, but if we can't, we will arrange a replacement or a refund, and cover the cost of returning the faulty product to us.


Some products may not be eligible for a refund if they are personalized or made-to-order items. These exceptions will be clearly stated in the product description. Please ensure you read the product description carefully before making a purchase.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please get in touch.

Core XY

Large format A2 flatbed driven by a CoreXY motion system with linear rails. Providing reliable, accurate and fast plotting.

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